- Returns and Exchanges
- We hope that you love what you ordered from RUBY STELLA. But in the event that you don't, we've made it as simple as possible to return or exchange items.
Full-price items purchased on rubystella.com may be returned to RUBY STELLA for return or exchange within five (5) days from the date of delivery. Returns and exchanges are only accepted on unworn, unaltered items, returned in original packaging. All returned items must be shipped via FedEx in their complete original packaging and in unworn, unused condition. Merchandise must be returned with original tags attached and protective packaging. A copy of the RUBY STELLA receipt must accompany your return. Credits will not include original shipping charges.
Please email firstname.lastname@example.org for return and/or exchange requests. Please provide your name, address, order number and reason for return or exchange. Returns will only be accepted with a Return Authorization Number clearly labeled on the package. Approved returns will be credited for the purchase price of your item, less any shipping and insurance charges incurred to ship your items. Return shipping and insurance is the responsibility of the customer. Customer is responsible for any and all shipping charges on any bounced or undelivered packages. RUBY STELLA only accepts return packages from FedEx. All returns require signature confirmation. RUBY STELLA will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled. We cannot accept returns for merchandise purchased anywhere other than rubystella.com. Items marked Special or Custom Order may not be returned and are final sale. This includes all orders purchased on promotion and/or with a discount code. Returns and/or exchange requests on sale merchandise and special and/or custom orders will not be accepted.
We offer a one-time price adjustment if an item goes on promotion within five (5) days of your order date.
Note, items shipped using our free shipping option will be credited for the purchase price less any shipping and insurance charges we incurred to ship your order. Return shipping and insurance is the responsibility of the customer. All returns require signature confirmation. RUBY STELLA will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, or mishandled.
RUBY STELLA reserves the right to refuse return for credit or exchange of any merchandise that does not meet the above requirements in RUBY STELLA’s sole discretion.
- Our Repair Department only accepts repairs for items purchased on rubystella.com. Repairs for items purchased at one of our retailers must be returned through the original point of purchase and cannot be accepted through rubystella.com.
If you should experience the need for repair on any RUBY STELLA item, please email email@example.com and reference your name, address, order number and repair issue.
Repairs will be completed at no charge when caused by manufacturer defect within 120 days of receipt of purchase. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. Repairs will be assessed on an individual basis.
- Special Orders
- Placing a special order is a commitment to the item purchased. Special orders are non-returnable, non-exchangeable, and non-refundable from the time the order is placed. Special orders can only be cancelled within 24 hours of being placed. RUBY STELLA's knowledgeable and friendly staff are happy to answer any questions about special orders and customization to existing stock items such as ring size, chain length, etc.
- Order Status
- We will email order status updates to the email address provided at check-out. Updates include order confirmation, shipment confirmation and tracking details, as well as notification of any delays or requests for additional information. All order questions, concerns, and updates should be addressed to firstname.lastname@example.org You are also able to check order status by logging into your RUBY STELLA account..
- Order Cancellations
- Orders may be canceled anytime prior to shipping. We are unable to refund shipping charges for items canceled once they have been shipped. For cancelled orders placed using our free shipping option, customer will be responsible for any shipping charges we incur to ship package, if package has been shipped prior to notification of cancellation. Customer is responsible for any and all shipping charges on any bounced or undeliverable packages.
Special Orders cannot be canceled once they have been placed into production.
- Security Policy
- Online transaction with RUBY STELLA are secure. We use Secure Sockets Layer (SSL) technology, allowing safe Internet transmission.
- All RUBY STELLA prices are our current Suggested Retail prices. Prices are subject to change. RUBY STELLA reserves the right to correct pricing errors.
- Sales Tax:
- RUBY STELLA charges sales tax for orders shipped in California. The sales tax rate depends on city and county guidelines.
- RUBY STELLA ships FedEx and UPS insured and offers three shipping options within the United States, excluding Alaska and Hawaii. We ship Standard (ground), 2nd Day Air, and Overnight Next Day Air. Shipments to Alaska and Hawaii can only be shipped second day. We do not ship to P.O. Boxes.
- All orders shipped outside the continental United States, Hawaii or Alaska may be held for up to 10 business days to insure validity. All orders billed and/or shipped outside of the continental United States, Hawaii or Alaska must have the same billing and shipping address. Please note that shipping fees, customs duties, import duties, and taxes vary by country and are the sole responsibility of you, the recipient. These fees must be paid to release your order from customs upon arrival. We are unable to advise the amount of these charges and suggest you contact your local postal service for further information.
- Typographical Errors
- In the event a good or service to be provided by RUBY STELLA (Goods) is listed on this website at an incorrect price or with incorrect information due to typographical error or errors in pricing or product information received from our suppliers, RUBY STELLA shall have the right to refuse or cancel any orders placed for products listed at the incorrect price.